Privacy policy

Privacy Policy

Social Alchemy Pty Ltd (“Social Alchemy”, “we”, “our”, “us”) respects your privacy.
This Privacy Policy outlines how we collect, use, and protect your personal information when you visit www.socialalchemy.com.au (the “Website”) or purchase our products and services (the “Services”).

Information We Collect

We collect personal information when you:

  • Place an order

  • Sign up for our newsletter

  • Fill out a form or contact us via the Website

This may include your name, email, postal address, phone number, and payment information (processed securely via our payment provider).

How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Communicate with you about your order or inquiry

  • Send you updates, offers, or newsletters (only if you’ve opted in)

  • Improve our website and customer experience

  • Comply with legal obligations

We never sell or trade your personal information.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access. Payment information is encrypted and processed securely via trusted third-party providers (such as Shopify or Stripe).

Please note that no method of transmission over the internet is completely secure, so while we do our best, we can’t guarantee absolute security.

Cookies

Our Website uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our site and allow us to improve it. You can adjust your browser settings to disable cookies, but some features may not function properly without them.

Third Parties

We may use third-party service providers (such as analytics or email platforms) to help operate our Website and deliver our Services. These providers only receive the information necessary to perform their role and are required to keep it confidential.

Unsubscribing

If you no longer wish to receive our emails, you can unsubscribe anytime using the link at the bottom of our emails or by contacting us directly.

Contact Us

If you have any questions about this policy, please get in touch:
Social Alchemy Pty Ltd
2/5 Ti-Tree Place Byron Bay, NSW 2481
hello@socialalchemy.com.au